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- Category: Sectoral expertise
In the automotive industry, the improvement of customer satisfaction goes through two essential and inseparable levers:
- Products at the highest quality level
- Excellent quality of service to the customer
The service brings added value to the use of the product which is taken more and more into account by the customers.
The many benchmarks led by MARKITOR to industrial and service companies, show that the issue of customer satisfaction is primarily financial.
To ensure the sustainability and development of your brand and its commercial network, you need to constantly set up new work organizations to find the right balance between economic performance and social responsibility while federating the staff.
It is therefore necessary to set up projects of organizational improvement, human and managerial adapted. Thanks to its various intervention formulas, MARKITOR can build with you a project to achieve performance by combining strategic vision, transversal organization, network empowerment and continuous research on productivity gains.
Thanks to its various intervention formulas, MARKITOR can build with you a project to achieve performance by combining strategic vision, transversal organization, network empowerment and continuous research on productivity gains.
We accompany you to lead the change in your showrooms and your after-sales service workshops while mobilizing all the actors of the company and the network. Of paths benchmarking, the possibility of setting up a program of diagnostics and technical accompaniment.
MARKITOR also relies on :
- Advice interventions to define progress and to ensure the development of your business
- The setting up of relay guides to transfer our competence and allow you to deploy the methods alone
- Management of communication of projects to succeed the change though a communication of proximity and accessible to all
- The setting up of steps such as:
- Lean service, based on lean manufacturing and its methods and tools adapted to the services
- The conduct of change by mobilizing all energies.
For a sustainable development of your automotive business consulting firm MARKITOR creates a dynamic action that contributes to the sustainable improvement of your performance, it is the result of six years of experience and automotive benchmarking, compare yourself to the best to understand and adapt the key to their successes to your business.
We’ll accompany you to :
- Structuring and organizing your car distribution business
- Track your business network
- Building the organization chart by recruiting employess
- Training and coaching of your employees
- Develop sales through the development of national and/or local marketing plan
- Deploy commercial action plans
- Deployment of a strategic monitoring system through competitive analysis
- Communication and promotion techniques
- Launch of new products/open house/trade fairs
- Sales manager: compensation and employee monitoring systems
- Determine qualitative and quantitative objectives and measure commercial performance
- Deployment of business monitoring indicators
- Set up a quality approach through CRM tools
- Successful prospecting and loyalty of B2B companies
- Mystery shopper survey
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